Sahithi Angadi

Led comprehensive analysis of KYC documents and processed sensitive data, ensuring strict compliance and data integrity.

Coordinated multi-locational teams across London, Moscow, Porto, and Lithuania to resolve complex customer issues and enhance operational efficiency.

Strengthened the Financial Intelligence Unit's (FIU) analytical and investigative capabilities, contributing to robust fraud detection strategies.

Reviewed and updated operational procedures to ensure 100% alignment with evolving external regulations and internal policies.

Conducted thorough money laundering risk assessments for high-risk customers, effectively mitigating potential financial threats.

Optimized fraud investigation processes by evaluating and structuring intelligence workflows, improving case resolution times.

Provided critical support and communication to customers affected by fraud/scams, guiding them through account recovery and security reinforcement.

Secured potentially compromised customer accounts and educated users on comprehensive security protocols across various channels.

Specialized in analyzing and researching complex Account Take Over (ATO) cases for Airbnb, preventing unauthorized access and financial losses.

Operated within a 24x7 Security Operation Center (SOC), providing first-level support and continuous monitoring for customer security concerns across multiple queues.

Conducted in-depth analysis of security incidents, accurately distinguishing true positives from false positives to streamline response efforts.

Performed comprehensive investigations, analysis, reporting, and escalation of fraud events sourced from diverse platforms.

Managed incident tickets in Nova, ensuring timely assignment, follow-up, and resolution in collaboration with respective teams.

Met daily performance targets and consistently resolved cases ahead of Average Handling Time (AHT) metrics, enhancing operational efficiency.

Directly engaged with customers during high-priority account takeover incidents, providing guidance and support for quick resolution.